SRM 7.0 Off-line approval- work item not processed

Hi ,

We are using SRM 7.0 . We have configured Off-line approval for SC and works well.

However , sometimes when the approver  approves/rejects the SC , work item does not get processed. The approver does not know that the SC approved/rejected has not been processed.

Can a return mail be configured , such that , if the work item does not get processed , the approver will get mail - saying work item did not get processed because of xxx reason ? With such mail, approver can take appropriate action and sort out the issue.

Can anybody please guide me on this ?

Thanks in advance.

Regards,

Pankaj