Hi Experts,
We have developed email notifications generated from ECC which are sent to the requisitioner alerting them when blocked invoices have been posted against SRM Service PO's where no Service Receipt has been performed in SRM. Since no physical receipt takes place when a service is complete, we use the blocked invoice notification to alert the user of an action they need to take.
The notification requests the user to enter the SR in SRM to clear the block and allow the invoice to be paid.
The issue - we have found that if the original SRM PO includes a cost distribution using multiple cost centers, and the invoice has been posted, the user is unable to perform a Service Receipt against the PO.
We are unable to tell if this is an issue with the way the invoice is being posted, or is our process of performing the SR after the posting against a PO with split costs is the problem.
We are able to receipt posted invoices against PO's without a cost ditribution split, so all indications lead to this distribution causing the problem.
Is anyone else doing a similar process and is there a work-around to allow our process of posting, blocking, notifying and receipting to continue?
Thanks!!!!
